Contract | Internet Local Listings

Internet Local Listings is an online marketing firm that is not Google, Yahoo, or Bing and has no business relationship with the above stated companies.

By providing billing information to us today and being charged for services on this date, you, hereafter referred to as the “client,” agree to the following terms and conditions of this contract, have already authorized Internet Local Listings to auto bill your account until the business relationship ends and acknowledge that work will begin on the account immediately.

This legally binding contract will act as the agreement between Internet Local Listings and the client for all services rendered and payments owed between now and the end of the business relationship**. The client may contact the customer support team at (888)770-3950 any time Monday-Friday from 6:00 am – 5:00 pm PST* to request another copy or email Internet Local Listings at support@internetlocallistings.com for assistance regarding the account that is being discussed in this contract.

Package Basics – Search Engine Visibility Plan (Contracted Monthly Plan)

The purchased package includes the following:

**PLEASE NOTE – PART A: PACKAGE BASICS WILL VARY DEPENDING ON THE PACKAGE THE CLIENT HAS SELECTED TO PURCHASE. EXACT INFORMATION WILL BE FOUND ON CONTRACT SENT TO CLIENT.**

Access to Ranking Report software with unique login ID and password
Submission to PowerListings
Google Place Page – Claiming, Optimization, and NAP Consistency Check
Branded Website with unique Domain URL and hosting with 99.99% uptime
Facebook business profile creation complete with images, status updates, posts, coupons, and more
Twitter profile creation with bi-monthly tweets, hash tagging, profile integration
Yelp profile creation and maintenance (we cannot alter or remove reviews on Yelp)
Image SEO
Custom Written Content for SEO and Business descriptions
Entry into 50+ various online directories
Organic Search Engine Optimization for Google, Yahoo, and Bing
50% off any Internet Local Listings Premium Website (normally $500 – only $250 onetime payment for Visibility clients)

Internet Local Listings will optimize 10 unique keywords for organic placement on the front page of Google, Yahoo, and Bing for 10 cities (for a total of 100 individual key phrases) in within a reasonable serviceable distance from the location of the business. More cities and keywords may be purchased by contacting Internet Local Listings directly
Internet Local Listings reserves the right to alter targeted cities if necessary to foster better results on behalf of the client. Internet Local Listings will only do this if absolutely necessary and will attempt to target cities in a similar demographic and geographic locale to the replaced city.
Due to serviceable restrictions and expected timeframe for deliverables, Internet Local Listings cannot optimize keywords and websites to cover states/provinces, counties, or countries. Additional cities may be purchased and Internet Local Listings can be contacted to construct a custom campaign for clients looking for wider coverage.
Organic rankings are only possible by using either the branded or premium site provided by Internet Local Listings. The site will link to client’s existing site if desired.
On-site SEO may be purchased for an existing site not constructed by Internet Local Listings and is the only way to achieve search engine rankings without utilizing an Internet Local Listings constructed site. FTP/cPanel/web builder log-in info will be required from the client in order to provide this service.

10 Keywords Optimized for placement on the front page of Google Local.

Internet Local Listings marketing experts will select keywords in accordance with the client’s specific services and/or products and their website. Internet Local Listings may also change these keywords from time to time in order to drive more traffic to the client’s website.
The client may contact Internet Local Listings at any time to go over the progress of their keywords or to change or modify them. (See the “Guarantee” section)
While Internet Local Listings is optimizing all keywords for the client’s business, Google will not always place all 10 keywords simultaneously on page 1. The client’s 10 keywords may change and their placement may switch frequently due to changes in Google’s algorithms and policies.
Obtaining placement on the front page of Google Local refers to the Google Maps section of Google. This will either place the client’s business at the top of the search engine results page or on the maps page. This section will also provide coverage for Google Maps iOS and Android App.
Be advised that Google Optimization for the client’s listing may happen in as little as 2-4 weeks from when the client’s business is verified but can also take up to 45 days. (The business listing can typically be seen “live” on Google 3 days after it has been verified but may not show up on the front page for 45 days).
Google Local coverage is generally limited to the city listed on Google and sometimes surrounding cities based on a variety of factors including, but not limited to, population density and competition of industry and keywords.
In order for the client’s business to rank or to maintain front page placement, Internet Local Listings may require the client’s assistance in verifying business information from time to time. This may be something as simple as answering a phone call from different search engines in order to ensure the correct phone number is being used to receiving a postcard at the client’s given address with a PIN number. If the client receives ANY PIN verification codes via phone or mail, the client understands that they must call or email us immediately. The client IS NOT ALLOWED to attempt to verify any accounts on their own as this may cause issues with the progress of Internet Local Listings’ work on the client’s account.
If the client changes anything about their business, the client agrees to inform Internet Local Listings. This information includes, but is not limited to, phone numbers, email addresses, hours of operation, accepted payments, offered services, etc.
Personal identification numbers, PINs, may be required to be sent out for several reasons; a change in phone numbers, business name, address and any other business listing information. This does not always mean that there are issues with the client’s listing but may also be required from Google to verify the client’s listing with Google’s most recent algorithms, requirements and procedures.
The client understands that beginning an account with another SEO or Google placement company will damage the progress of the client’s campaign and agrees that the 45 day guarantee is null and void upon hiring another company.
The client understands that Internet Local Listings may require management or ownership rights to their Google My Business Listing, if it already exists, in order to make the necessary changes for front page placement.

Call Tracking (optional)

If opted into, the client will be provided a unique phone number to be hosted on Internet Local Listings’ PBX (phone system). This number will be attached to client’s main business line and will forward all calls to this destination
The area code of the phone number must match the service area of the zip code of the primary business address to prevent flagging by Search Engines.
All calls will be recorded and emailed automatically at the end of the call with callers caller id as long as the caller dialed the call tracking number
To not have calls recorded; simply notify Internet Local Listings to turn off this feature. Internet Local Listings is not responsible for legal repercussions potentially arising from recordings. Please look up and know your state/province’s rules on call recordings.
The Call Tracking number will be used on all directories, listings, social profiles, ads, and websites created by Internet Local Listings to track performance of account and better judge ROI.
ACD (call duration and detail) reports and statistics are available by request by contacting Internet Local Listings.
The call tracking number will be deactivated at the end of the business relationship between Internet Local Listings and the client. Internet Local Listings can provide a-la-carte call tracking services at the low price of $99/mo. It is not Internet Local Listings’ responsibility to change directory, Search Engine, and Social profiles once call tracking is disabled upon cancellation.

PLEASE NOTE: Internet Local Listings does not promise a return of investment to the client for any of the offered and/or provided services or products.

Billing Specifics and Terms

The below information is included in this contract for the client to fill out so that both involved parties, Internet Local Listings and

,the client, are fully aware of the payment plan agreed upon on this date .

By receiving, signing and agreeing to the terms and conditions of this contract, the client agrees to pay each month, in full, for the remainder of their contracted time with Internet Local Listings**. The client also understands that they will be automatically billed for any services each month.

Registration Fee: $
Monthly Fee: $
Total paid today (date) :___________ – $_________ USD charged to account

ending in ____________

The client’s account will be automatically billed $__________________ on the

____________ day of each month to account ending in ___________ for the

Contracted time ending ____/_____/______.

At the end of the contracted period, the client will be entered into month-to-month automatic billing for the same amount agreed upon in the contracted time period. Once on a month-to-month contract, the client can cancel without a cancellation fee at any time in accordance with all other cancellation policies. (See Cancellation section.)
CHARGES WILL APPEAR ON THE CLIENT’S STATEMENT AS: INTERNET LOCAL LISTINGS
The client may change payment information on their account at any time by contacting Internet Local Listing’s billing department at (949)202-4231 prior to the due date of the client’s next payment.
ACH (check by phone) cannot be accepted from anywhere outside of the U.S.
The client understands that they will be responsible to pay $25 USD for any non-sufficient funds, NSF, issue that may occur for any returned check. The second occurrence will result in a $35 USD charge. These charges are in addition to any other remedies available to Internet Local Listings under the law.
If the client’s payment does not go through on the date that their billing is due, this payment will still be due. Internet Local Listings will continue to work on the client’s account for the remainder of their contracted period of time and each month after.
The client understands and agrees that they will be responsible for making all payments for the remaining time of their contract with Internet Local Listings regardless of any failed payment.
Any payment provided to Internet Local Listings from a secondary card will be used if the primary card fails payment initially or on any recurring payment.
Any outstanding balance that is not timely paid is subject to an additional charge of interest at twelve percent (12%) per annum.
In any litigation or collection activity on a delinquent balance, Internet Local Listings will be entitled to recover from the client any and all costs incurred, including, but not limited to, attorney’s fees and collection costs.
After 60 days of account payment delinquency, the client understands that their account will be sent to a third party collection company.

Cancellation

This contract includes a legally binding understanding of Internet Local Listing’s cancellation fees and procedures. The client hereby understands that they can cancel their services with Internet Local Listings at any time but they will be required to adhere to the following cancellation procedures and pay the standard cancellation fee.

The client must give at least 7 days’ notice of cancellation prior to the date of the client’s next due billing. If Internet Local Listings is not notified at least 7days prior, the client will be held responsible for the next month’s payment as well as any and all other cancellation fees. This policy remains even after the contract has ended and billing is switched to month-to-month.
In order to cancel services with Internet Local Listings, the client must receive and respond to a sent cancellation form from Internet Local Listings that states that the client wishes to end the business relationship. Internet Local Listings must have this signed form received in order to cancel the client’s account. The client also understands that cancellation requests via email will not be honored until this cancellation form is signed and returned to Internet Local Listings.
The client understands that if they wish to cancel, they will be held responsible to pay for half of the remaining time period of the contract. (For example, if the client cancels 2 months into a 3 month contract, the client will be responsible to pay for half of 1 month.)
The client understands that they will be billed for the remainder of this owed balance, in full, in order for any cancellation to be processed.
Upon cancellation, the client understands that they are not entitled to a refund of any payments that have already been made to Internet Local Listings.
Cancellations will NOT be processed unless the client has paid the remaining balance of their account in full. If not paid, this balance will be given to our accounts receivable department for collection.
A phone call alone will not be accepted as a form of cancellation. (This is to protect both parties from any and all issues that may arise from accepting verbal cancellations).
Cancelling any credit card that Internet Local Listings has on file does not suffice for account cancellation and will not be accepted as such. If the client cancels any credit card that is being used to make payments on their account to Internet Local Listings, they understand that they are to notify Internet Local Listings of the new credit card information that they would like payments to be made through.

Client Signature of Cancellation Acknowledgement:

45 Day Guarantee

Internet Local Listings 45 day guarantee states that the client’s business will be found on the front pages of Google/Yahoo/Bing for at least 2 keywords in any of the 5 cities selected for your campaign within 45 days – if the business is not, the client will receive one free month of service until the client’s business is ranking.
The 45 day guarantee comes into effect the day that this contract is signed and returned to Internet Local Listings.
If the client decides to change or add keywords or cities on their account at any time, their 45 day guarantee will restart from the day that these changes are noted.
If the client does not see their business on the local or organic section on the front pages of Google, Yahoo! or Bing at the 45 day mark, the client must contact Internet Local Listings and a representative will work with the client to resolve the issue – either by helping the client locate their front page listing or by offering a free month to the client. If the client has passed the contracted time period and has been entered into automatic monthly billing, the client’s billing will be placed on hold for 1 month intervals until the client’s business is ranking.
Internet Local Listings will NOT automatically provide a free month of service if the client’s business is not ranking. The client must call in and speak with a customer service representative in order for billing to be pushed.
Internet Local Listings has a 48 hour grace period from the time of request to attempt to get client ranking before billing becomes suspended.
The client’s account will be placed into automatic recurring billing after receiving a free month of billing unless the client contacts Internet Local Listings again to inform a representative that the client’s listing still cannot be found on the front page.
Internet Local Listings 45 day guarantee states that the client’s business will be found on the front pages of Google/Yahoo/Bing for at least 2 keywords in any of the 5 cities selected for your campaign within 45 days – if the business is not, the client will receive one free month of service until the client’s business is ranking.
The 45 day guarantee comes into effect the day that this contract is signed and returned to Internet Local Listings.
If the client decides to change or add keywords or cities on their account at any time, their 45 day guarantee will restart from the day that these changes are noted.
If the client does not see their business on the local or organic section on the front pages of Google, Yahoo! or Bing at the 45 day mark, the client must contact Internet Local Listings and a representative will work with the client to resolve the issue – either by helping the client locate their front page listing or by offering a free month to the client. If the client has passed the contracted time period and has been entered into automatic monthly billing, the client’s billing will be placed on hold for 1 month intervals until the client’s business is ranking.
Internet Local Listings will NOT automatically provide a free month of service if the client’s business is not ranking. The client must call in and speak with a customer service representative in order for billing to be pushed.
Internet Local Listings has a 48 hour grace period from the time of request to attempt to get client ranking before billing becomes suspended.
The client’s account will be placed into automatic recurring billing after receiving a free month of billing unless the client contacts Internet Local Listings again to inform a representative that the client’s listing still cannot be found on the front page.

Liability

Internet Local Listings shall not be liable to the client for any consequential damages resulting from a breach of this contract, including, but not limited to, direct or indirect damages for loss of business profit, personal injuries, business interruptions, state licensing requirements or any other loss resulting from the use or inability to use Internet Local Listings services. Given the difficulty of calculating damages from a breach, the parties agree that any damages shall be limited to the amount actually paid by the client to Internet Local Listings with the exception of overdue invoices for services rendered.
The client understands and agrees that the parties’ relationship shall be governed by the laws of the State of California. Any and all arbitration or litigation arising from this contract is governed by the laws of the State of California and shall be determined by application of those laws.

Arbitration
- Any dispute or claim arising out of or relating to this contract shall be resolved through binding arbitration with the American Arbitration Association under its Commercial Rules of Arbitration.
- Judgment upon the award may be submitted to any court having jurisdiction. The arbitration will be conducted in the English language in the County of Orange in the State of California. There shall be three arbitrators, named in accordance with AAA rules. The client is aware that Internet Local Listings may change these Terms & Conditions without official notice at its’ discretion.

Other Information

If the client decides to change any keywords, it will take up to 45 days for the new keyword to be optimized. If the client has a seasonal business, Internet Local Listing’s encourages the client to contact them at least 60 days prior to the change in season to ensure proper timing of optimization for the client’s business.
Client is responsible for insuring that the business information used by Internet Local Listings is accurate and complete. Any updates online may take up to two weeks to be visible. This is not in Internet Local Listing’s control but is controlled by the search engine that is being adjusted. Internet Local Listing’s does their best to expedite the process.

By signing and returning this legally binding contract, you acknowledge that you have read, understand and agree with all of the terms and conditions included.

Client Signature Date

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